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Frequently Asked Questions about Custom Canvas
Order
- Select your custom canvas, we have this option available:
2. Upload your photo(s).
3. Check how it looks; is anything important being wrapped around the frame? If so, choose a different wrap style (black, white or AI) and or size.
4. Add to cart. Enter and apply your discount code if you have one.
5. Continue shopping or proceed to the checkout and finalize your order with billing/shipping info.
Upon placing an order an order # is immediately generated and presented upon payment. An email is also sent to you with the order details. Please check your spam or junk folder if you don't see it in your inbox.
Once your order has been completed an email is sent to you.
We offer shipping to Canada and the USA.
Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
If you need your artwork or photos shipped directly to your customers or family anywhere in the world, contact us and we will be happy to provide you with a free quote.
Yes! You can save on shipping by selecting our in-store pickup option. We’ll provide you with the address and pickup schedule once your order is ready. Feel free to contact us by phone if you need any further assistance.
Orders of print canvas are processed in sequence as they are received. Depending on the size of the order processing times range from 1-4 business days.
If selected and your order was placed before noon Eastern, it will be processed and shipped the same business day, otherwise the next business day.
Choose the shipping option that best fits your timeline, we have regular service 3-7 business days or express 1-3 business days.
If you need your order processed immediately, please contact us and we will assist you.
While we primarily work with digital images to ensure high-quality printing, we’re happy to meet with you in person to discuss your project. We can show you samples, explain personalization options, and even help improve your artwork. However, image files must still be submitted online for quality verification. Get free quote here
Absolutely! Our professional design team is here to assist you with custom edits such as color changes and image enhancements. A real person will support your creative process. You can explore this service online through our website *Services* section or by clicking here.
Yes, at Canvas Palette, we have an office where you can view product samples and receive expert advice on sizes, materials, and finishes. We are happy to assist you in person and discuss your project needs.
At Canvas Palette, we take pride in offering more than just a print – we deliver a high-quality, ready-to-display piece of art. Here's what sets our canvases apart:
- Premium Materials: Our canvases are made from 400 gsm premium-grade canvas and stretched over a 1.25-inch thick hardwood frame, ensuring exceptional quality and durability. Proudly made in Canada.
- Expert Finishes: We apply two hand-applied finishes to every canvas, offering stunning effects that elevate the beauty of your print. Our varnishing process ensures your artwork is preserved with archival quality for a lifetime.
- Ready to Hang: Every canvas comes with hanging hardware pre-attached, making it easy to display your artwork right out of the box.
In addition, we provide personalized attention from professional designers to guide you through the creative process. Unlike automated services, we’re here to assist every client personally, whether it’s for a custom gift or a special creative project.
You can contact us through our contact page! We will be happy to assist you.
What Our Clients Are Saying
Great quality canvas prints and great service! Process is very simple and quick and not to mention, price is very reasonable. Highly recommended!
Adeel Nasir
Amazing Customer Service, Amazing Quality, Amazing Pricing!!! The prices are Competitive and definitely invite you to want to get more... I will definitely revisit for other jobs and will recommend to friends and family.
Byron Bwoy
I ordered a 3x2ft canvas from here and omg it's gorgeous. The quality is top notch and the customer service was fantastic. Highly recommend!